We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a exchange provided the product is unused
To be eligible for a exchange , your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@kolhart.com. Please note that returns will need to be sent to the following mailing address , 7th floor Executive Tower, Dolmen city Mall
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@kolhart.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
FAQ
- What would make the product eligible?
Item is not the one ordered, or the item is defective, counterfeit or damaged at the time of delivery. -
What are the conditions for the return of the item?
Seal must be intact if there is one.
Item should be in original condition.
Item must not be used.
Item must include all packaging & accessories. -
What should I do after requesting my claim?
If your claim is accepted by our team, then courier the item via recognized courier company. And inform customer services via email/telephone.